The Director of Human Resources is responsible for directing and leading the human resources activities of the Authority, including recruitment, compensation, payroll, benefits, employee relations, training, and staff development. The incumbent advises managers and supervisors on human resources matters and develops appropriate policies in support of the Authority’s strategic plan.
All activities must support the Housing Authority of Columbia, S.C.’s (“CHASC” or “Authority”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Directs the work of staff including, but not limited to, assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing discipline.
- Utilizes broad human resource knowledge to resolve employment issues, initiate new projects, and improve the effectiveness of current Authority operations through personnel management initiatives.
- Coaches and counsels’ managers and supervisors in human resources management and employment-related issues to implement organizational objectives and minimize liability.
- Develops staffing strategies and implementation plans to identify talent within and outside the organization for positions of responsibility; identifies appropriate and effective external sources for candidates for all levels within the company.
- Develops, recommends, and implements appropriate trainings, development processes, and programs, including health insurance and other benefit related insured products; performs annual health insurance plan review to ensure cost competitiveness; monitors ongoing cost of health insurance against actual projections and national trends.
- Directs, develops, and implements a performance evaluation process that contributes to the achievement of organizational goals; develops and integrates appropriate organizational competencies that facilitate the achievement of organizational performance goals; monitors employee performance, identifies performance gaps, and modifies performance processes to optimize employee performance.
- Oversees the payroll process for the Authority, ensuring payroll practices are followed and payroll actions are administered in a timely manner.
- Ensures compliance with federal, state and payroll related regulations and laws.
- Manages corrective action processes, ensuring that managers are effectively attending to employee performance problems on a timely basis and that they have the tools and training necessary to appropriately and consistently resolve performance problems.
- Advises managers on employee discipline, policy application, and appropriate language for written disciplinary actions; as necessary, meets directly with employees and writes disciplinary actions and performance improvement plans.
- In conjunction with Legal Counsel, advises on Equal Employment Opportunity (EEO), Age Discrimination in Employment Act (ADEA), Health Insurance Portability and Accountability Act (HIPAA), Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), wrongful discharge, contracts, labor law, and other employment related legal issues.
- Manages employee and human resources-related files according to Authority needs and legal requirements; ensures accuracy and efficiency in all recordkeeping activities; ensures that departmental filing is completed as required.
- Implements systems that will improve the overall operation and effectiveness of the human resources and payroll functions, including the management of human resource and payroll information systems databases for the production of critical analyses and reports.
- Determines long-term objectives and short-term goals for human resources and payroll.
- Administers the department’s annual budget; monitors and approves expenditures.
- Performs related duties as required.
This position requires the incumbent to exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
- Knowledge of the general operations and procedures of CHASC properties and HUD housing programs.
- Skill employee relations matters
- Skill in employee coaching and discipline.
- Skill in customer service relations.
- Ability to interpret HUD, federal, state, and local laws and regulations, as well as CHASC policies and procedures related to the position.
- Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
- Ability to perform duties with a high degree of judgment, discretion, and confidentiality.
- Ability to plan, organize, and develop a wide variety of operational and management programs and procedures.
- Ability to develop, implement and monitor human resource and payroll related policies, procedures and tools for large organizations
- Ability to manage human resources and payroll related projects
- Ability to recruit and hire new employees, evaluate performance of subordinates accurately and timely, correct deficiencies, and to guide and assign personnel.
- Ability to establish, monitor, and achieve objectives through skillful delegation of duties.
- Ability to orient other employees and to explain organizational policies, rules, regulations, and procedures.
Education and/or Experience
Bachelor’s degree in human resources management, public or business administration or a related field and a minimum of seven (7) years of experience in general human resources, with a minimum of three (3) years in a supervisory capacity. An equivalent combination of education, training and experience that provides the desired knowledge, skills and abilities may be considered.
Some positions may require possession of a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is moderate.
Please email firstname.lastname@example.org with your resume and cover letter using “CHASC Director of HR” as your subject.